Terms and Conditions – Familyrose
The website wwwfamilyrose.net is owned and operated by Mass Pharma Medical Company, registered with the Ministry of Commerce and Industry in the State of Kuwait, license number 2006/4760. It specializes in selling products online within the State of Kuwait only.
Use:
Users must be 18 years of age or older to complete purchases.
Customers are required to provide accurate and complete information (name, phone number, address).
Customers are responsible for any errors resulting from the entry of incorrect information.
Account and Website Use:
The account is personal and non-transferable.
Users are fully responsible for all transactions conducted through their account.
The store reserves the right to suspend or terminate any account in case of misuse or violation of the terms and conditions.
Orders and Prices:
All prices are displayed in Kuwaiti Dinars and do not include delivery fees unless otherwise stated.
The store reserves the right to modify prices or offers at any time without prior notice.
In case of a price error, the customer will be contacted to reconfirm or cancel the order and issue a full refund.
Payment:
Payment is accepted via the payment methods available on the website (KNET/Bank Cards).
All payments are processed through secure payment gateways.
The store is not responsible for any errors originating from the payment gateway or bank.
Delivery Policy:
Delivery is available within Kuwait only.
Delivery fees are determined upon order completion.
Delivery times are estimated and may be affected by unforeseen circumstances.
The customer or their representative must be present to receive the order.
In case of non-receipt, the store reserves the right to cancel or reschedule the order.
Cancellation Policy:
The customer may cancel the order before it is shipped.
After the order has been shipped, cancellation is only possible according to the return policy.
If canceled before shipment, the refund will be issued to the same payment method.
Return and Exchange Policy:
The customer may return or exchange the item within 14 days of receipt.
The product must be in its original condition and unused.
The original invoice must be presented.
This policy does not cover products damaged due to misuse.
Refunds will be issued to the same payment method after product inspection and approval.
Products and Images:
Product images are for illustrative purposes only. Colors and shapes may vary depending on your screen.
Please read the product description carefully before purchasing.
Warranty (if applicable):
Some products include a warranty as described on the product page.
The warranty does not cover misuse, breakage, or tampering with the product.
By using this website, you agree to the terms and conditions stated above.